Walk-in Reserve

Walk-in reserve refers to a dedicated portion of inventory or supply that is set aside by an enterprise to address stockouts or unexpected spikes in customer demand. For example, if an enterprise orders 100 units of an item, 20 units can be reserved as the walk-in reserve to meet unplanned demand, while the remaining 80 units are made available for customer purchases. This proactive approach helps ensure continuous product availability and improves customer satisfaction.

Walk-in reserves can be configured at various levels using attributes such as item, node, node type, network, category, and fulfillment type. This flexibility allows enterprises to tailor their reserve strategies to align with specific business needs and operational priorities.

Note: There are no default walk-in reserve values, and it is purely dependent upon the configurations made by the enterprise.

The purpose of the walk-in reserve is to prevent stockouts and maintain customer satisfaction. The following are some of the benefits of walk-in reserves:

Dedicated Inventory for Walk-In Customers

Enterprises can allocate specific units of inventory at physical stores to cater to walk-in customers. This ensures that in-store shoppers have access to essential products, improving customer satisfaction and preventing stockouts for on-site purchases.

Supporting Omnichannel Fulfillment

Maintaining reserves across different sales channels—such as physical stores, online platforms, and phone orders—ensures that customer demand is met regardless of how the order is placed. This approach minimizes overselling on any channel and provides a seamless shopping experience across platforms.